Refund/Exchange Policy

Buy with confidence knowing we have a 30-day exchange policy, which means you have 30 days from when you receive your order to request an exchange. Returns are a hassle and we strive to make sure your order is precise when we send it to you. Shout It Out Shirts wants you satisfied with your order and your experience with us.

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To start an exchange email support@shoutitoutshirts.com. 

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Our return request and exchange policy is valid for 30 days after you receive your order. If 30 days have passed since your purchase, we unfortunately can’t offer you a return or exchange.

To be eligible for a return or exchange, your item(s) must be in new, unworn, unwashed condition. Free of the following, but not limited to; water marks, deodorant stains, perfumes, animal hair, make-up, etc. Returned items need to be in brand new condition, exactly how you received it. If you wouldn’t want to receive it, then we can't take it. Return requests are subject to refusal upon receipt, if they don’t comply with these requirements. 

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If a product arrives to you with a defect, or we incorrectly send the wrong size, color or item, a prepaid return label will be emailed to you for a return, and a replacement item will be reshipped at our expense. Before sending back the package, please email us with all details first, including a picture of the issue, so we can decide the fastest way to resolve your problem to support@shoutitoutshirts.com. Without  pictures, we cannot offer replacements.

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All returns will may be subject to a 15% restocking fee if requesting a refund. Store credit and gift cards will not be subject to a restocking fee.

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All exchanges need to be for the same style, design, and color. If wanting a different style, design, or color, we cannot offer an exchange. However, we may be able to offer a discount on the new style, design, or color item. If this is the case, please reach out and we will see what we can do.

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If your order qualified for free shipping, and you are returning items that will bring your order value below $99, we will deduct the cost of shipping from the refund.

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We understand this is a lot to take in. Unfortunately, we have to have policies in place to keep some bad actors from taking advantage of us and increasing costs. We are here to serve and want your experience to be a great one, please reach out to us. We are a family business and will work with you whenever possible to make your experience a great one. 

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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must notify us within 3 days of the shipment showing delivered if there is an issue.

We inspect all returned items using the requirements above for refund eligibility. We reserve the right to refuse any return that we deem ineligible. Once we have accepted the return (unused/unworn and in new and condition), you will be issued a refund, gift card, or store credit, minus any shipping fees and restocking fees where applicable.

If requesting a refund, all refunds may be subject to a 15% restocking fee. Gift cards and store credit will not be subject to a restocking fee. Any clearance or promotional items and any items that do not meet the return eligibility requirements, will not be eligible for refunds.

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